First Steps

Professional and Experienced Funeral Directors

First Steps

Following a bereavement, family and friends will be faced with many unfamiliar tasks. The first steps to be taken are often the hardest for people to make.

There will be different first steps to take depending upon where your loved one has passed away:

At a Hospital

Your loved one will normally remain at the hospital until all the necessary documents are complete and the registration has taken place. We will then bring them into our care. The certificates will normally be issued within a few days by a hospital Doctor and we will advise you of the procedure for obtaining the death certificates. There is no need to wait until certificates have been issued before contacting us but we are unlikely to be able to confirm any funeral arrangements until the certificates have been issued by the register office. If death has been sudden or unexpected the nursing staff will explain the next steps as the Coroner’s Office would be involved.

At a Residential/Nursing Home

The staff at the care home will inform the GP surgery (or out of hours GP service) and arrange for a medical practitioner to confirm they have passed away. When this has been done the care home staff will inform us and we will bring your loved one into our care at the funeral home. Certificates will normally be issued within a few days by a GP and we will advise the procedure for obtaining the death certificates. We will normally be given your contact details by the care home staff and contact you once your loved one is in our care. If this occurs over night we would usually contact you the following morning.

At Home

You will need to contact the GP surgery (or out of hours GP service) and they will arrange for a medical practitioner to visit and confirm they have passed away. When this has been done, please contact us and we will bring your loved one into our care at the funeral home. Certificates will normally be issued within a few days by a GP and we will advise the procedure for obtaining the medical certificate of the cause of death and death certificates. If death has been sudden or unexpected the emergency services will explain the next steps as the Coroner’s Office would be involved.

We are available at all times to answer the telephone personally and assist in bringing your loved one into our care if they have passed away at home or at a care home.